سياسة الإستبدال و الإسترجاع

Return and Exchange Policy – Soft Rest Store Soft Rest, we aim to provide a comfortable and guaranteed shopping experience for our customers, so we have set a flexible return and exchange policy to ensure your complete satisfaction with your purchases of mattresses, beds, and pillows. Conditions for return and exchange: Return and exchange period: Customers have the right to exchange or return products within 7 days from the date of purchase. Product condition: The product must be unused, in its original condition, with the original packaging and labels. Products that have been damaged due to misuse or opened and used for health reasons cannot be returned. Mattresses made with custom sizes cannot be exchanged or returned. Once the plastic cover of the mattresses is removed, they cannot be exchanged permanently. Procedures: You can submit a request for exchange or return by contacting us through 966532670866. After reviewing the request, the appropriate return method will be determined, and the process will be completed within 7 - 15 working days. Refund: The amount will be refunded via the original payment method within 10 days of approval of the request. Shipping fees or any other charges may be deducted depending on the case. At Soft Rest, we guarantee you high-quality products and excellent customer service for a comfortable and exceptional sleeping experience. Do not hesitate to contact us for any inquiries! For more information, contact us via: 966532670866